Our Billing Terms and Conditions

Revised: 12/08/07

We bill and invoice customers month-to-month by email. There are no pre-pays and no contracts with Chain Reaction Web. We believe in earning your business every month and bill for the service every month.

On the 26th of each month we bill for the next month. For all new orders and setups we prorate the first month of service from the day you order till the end of that month.

We automatically charge your credit card on file each month. An invoice is created and emailed to you on the 27th of the month. You do not need to act on this email if you have a valid credit card on file with us. Your card will be charged automatically every month for your hosting fees. The invoices are sent as a courtesy for your records.

If you do not want your credit card charged automatically you may request to make your payment by PayPal or personal check, but it is your responsibility to make payment on time, every month in order to avoid disruption of your site.

We accept quarterly payments by check or money order only.

We are not responsible for items on your invoice that may have been billed incorrectly or you feel may be errors, after 30 days after the invoice in question has been issued. No retroactive billing credits are allowable unless documentation is supplied to us in writing of the agreed upon amount. We will then investigate the issue and if it is our oversight - we will gladly fix our error.

All invoices are Due upon Receipt, unless otherwise arranged with our billing department.

Any cancellation request that comes in before the 20th of a month will not be charged for the next month. All cancellations must be submitted in writing via email to billing@chainreactionweb.com. Please refer to your original order number or domain name for easy reference. We do not cancel hosting plans by phone or chat.

Cancellations received after the 20th of the month will be processed after the upcoming billing cycle. There are no partial or full refunds for cancelled hosting.

We make every attempt to notify you if your monthly invoice is not paid before we disable your site. It is the customer's responsibility to update their contact information, including email address and phone number so we can make contact with you. We are not responsible for correspondences that do not reach you due to bad email addresses.

Accounts that are not paid by the 10th day of the month are subject to interruption of service.

We are not responsible for:

• failed applications of software
• software issues on your computer
• failures of third party software such as FTP or email clients
• local connectivity issues caused by your internet service provider
• search engine ranking of your site in any search engine
• customers failure to understand or use application software - our software works!

Please send any questions to