Billing and Terms of Service
Agreement
Revised: 12/08/07
We bill and invoice customers month-to-month by email. There are no pre-pays and no contracts with
Chain Reaction Web. We believe in earning your business every month and bill for the service every month.
On the 26th of each month we bill for the next month. For all new orders and setups we prorate the first month of
service from the day you order till the end of that month.
We automatically charge your credit card on file each month. An invoice is created and emailed to you on the 27th of
the month. You do not need to act on this email if you have a valid credit card on file with us. Your card will be charged automatically every month for
your hosting fees. The invoices are sent as a courtesy for your records.
If you do not want your credit card charged automatically you may request to make your payment by PayPal or
personal check, but it is your responsibility to make payment on time, every month in order to avoid disruption of your site.
We accept quarterly payments by check or money order only.
We are not responsible for items on your invoice that may have been billed
incorrectly or you feel may be errors, after 30 days after the invoice in question has been
issued. No retroactive
billing credits are allowable unless documentation is supplied to us in writing of
the agreed
upon amount. We will then investigate the issue and if it is our oversight - we will gladly fix
our error.
All invoices are Due upon Receipt, unless otherwise arranged with our
billing department.
Any cancellation request that comes in before the 20th of a month will not be charged for the next month. All
cancellations must be submitted in writing via email to billing@chainreactionweb.com. Please refer to your original order number or domain name for easy
reference. We do not cancel hosting plans by phone or chat.
Cancellations received after the 20th of the month will be processed after the upcoming billing cycle. There are no partial
or full refunds for cancelled hosting.
We make every attempt to notify you if your monthly invoice is not paid before we disable your site. It is the customer's
responsibility to update their contact information, including email address and phone number so we can make contact with you. We are not
responsible for correspondences that do not reach you due to bad email addresses.
Accounts that are not paid by the 10th day of the month are subject to interruption of service.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Chainreaction web Inc. harmless
from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's
fees asserted against Chainreaction web Inc., its agents, its customers, officers and employees,
that may arise or result from any service provided or performed or agreed to be performed or any
product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify
and hold harmless Chainreaction web Inc. against liabilities arising out of; (1) any injury to
person or property caused by any products sold or otherwise distributed in connection with
Chainreaction web Inc.; (2) any material supplied by customer infringing or allegedly infringing
on the proprietary rights of a third party; (3) copyright infringement and (4) any defective
products sold to customers from Chainreaction web's server.
Arbitration
By using any Chainreaction web Inc. Hosting services, you agree to submit to binding
arbitration. If any disputes or claims arise against Chainreaction web Inc. or its subsidiaries,
such disputes will be handled by an arbitrator of Chainreaction web's choice. An arbitrator from
the American Arbitration Association or the National Arbitration Forum will be selected in the
state of Georgia. Arbitrators shall be attorneys or retired judges and shall be selected
pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and
final. The arbitrator's award is final and binding on all parties. The Federal Arbitration Act,
and not any state arbitration law, governs all arbitration under this Arbitration Clause. You
are also responsible for any and all costs related to such arbitration.
Disclaimer
Chainreaction web Inc. shall not be responsible for any damages your business may suffer.
Chainreaction web Inc. makes no warranties of any kind, expressed or implied for services we
provide. Chainreaction web Inc. disclaims any warranty or merchantability or fitness for a
particular purpose. This includes loss of data resulting from delays, no deliveries, wrong
delivery, and any and all service interruptions caused by Chainreaction web Inc. and its
employees.
Disclosure to law enforcement
Chainreaction web Inc. may disclose any subscriber information to law enforcement agencies
without further consent or notification to the subscriber upon lawful request from such
agencies. We will cooperate fully with law enforcement agencies.
Chainreaction web Inc. reserves the right to revise its policies at any
time without notice.
We reserve the right to refuse service to anyone. Any material that, in our
judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed
from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result
in the suspension or termination of your services. All abuse issues must be dealt with via
trouble-ticket / email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact
us at abuse@chainreactionweb.com and we will be happy to assist
you.
Potential harm to minors or animals is strictly forbidden, including but not limited to child pornography or animal
abuse or content perceived to be child pornography or animal abuse.
Any site found to host child pornography or animal abuse or linking to child
pornography or animal abuse will be suspended immediately without notice.
We are not responsible for:
- failed applications of software
- software issues on your computer
- failures of third party software such as FTP or email clients
- local connectivity issues caused by your internet service provider
- search engine ranking of your site in any search engine
- customers failure to understand or use application software - our software works!
Please send any questions to
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